KB 097 – Troubleshooting Information

Use case

Starting from PowerConnect SP 6.00 it is possible to extract PowerConnect troubleshooting information to provide support team with additional details and context.

How to use

Troubleshooting information can be extracted using the following menu option in the PowerConnect Control Panel (tcode /bnwvs/main):

Goto->Troubleshooting->Download information.

Troubleshooting information

Download dump information

Once necessary options are confirmed (all options are selected by default), you will be given a file save dialog. The data is saved as compressed ZIP archive, which could be easily attached to the email/ticket.

Download PDF version here